The customer usually reaches out to Robbie Chapman Jewellery via phone which first is a general conversation about what the customer is looking to purchase. Here in the phone call we determine the type of ring whether engagement rings, wedding rings or gemstone jewellery. We also touch on design concepts, diamonds, coloured gemstones, viewing stones, budgets and payment process.
At this point we then organise a meeting so that we can further discuss and go in depth to the above and with this meeting we like to make it completely for the customer. What is meant by this is to not only help the customer and educate them with knowledge about jewellery but what we like to do is meet where ever the customer would like. See the majority of the time jewellery is a gift from one to another with the customer wanting to keep it completely private so that no one knows. Some examples where customers like to meet are either an allocated office or even in the comfort of their own home.